Terms of Use

1. About the Platform

Ehiz Business is an Ehiz-operated platform that supports Business Partners with stock/commodity sourcing, product supply coordination, delivery support, documentation, and approved settlement terms.

The platform is operated by Ehiz Business, a business of Ehiz Holdings Ltd.

2. Who May Use the Platform

The platform is intended for Business Partners such as shop owners, kiosk owners, mini-shop operators, salon operators, repair businesses, and other small business operators approved by Ehiz.

Ehiz may approve, reject, suspend, withdraw, or terminate access based on verification, business suitability, documentation, policy compliance, and operational review.

3. Account Responsibility

• Users must provide true, complete, and accurate information.
• Users must not register with another person’s identity, business name, phone number, shop, kiosk, stall, or location without permission.
• Users are responsible for keeping their account details secure.

4. Stock/Product Requests

Submitting a request does not guarantee approval or supply. Ehiz may review, approve, reject, modify, source, assign, dispatch, or cancel requests based on availability, verification, business records, approved terms, delivery conditions, and internal review.

5. Delivery and Confirmation

• Business Partners must inspect supplied items/products at delivery.
• Delivery confirmation, receiver signature, photo evidence, geo-stamp, or other proof may be collected where required.
• Any issue with quantity, quality, damage, wrong item, or delivery location should be reported promptly.

6. Settlement of Supplied Items

Where goods/products are supplied under approved terms, the Business Partner agrees that any confirmed goods, products, commodities, or business supplies provided through Ehiz Business will be settled according to the approved settlement schedule, delivery record, quantity supplied, and order confirmation. Supplied items, commodities, products, or business supplies may follow a weekly, end-of-month, or monthly settlement cycle depending on the product category, supplied value, and approved settlement schedule. Fast-moving goods and commodities may follow weekly or end-of-month settlement. Higher-value products such as solar systems, batteries, inverters, electronics, appliances, hardware items, and similar products may follow a monthly settlement cycle. Weekly settlement follows a 4-week settlement schedule under the agreed Weekly Settlement Terms. Where supplied items generate an approved net gain, the net gain is shared 50/50 between the Business Partner and Ehiz Business (50/50 Net Gain Share).

Failure to settle as agreed may result in suspension, withdrawal of the business arrangement, cancellation of active requests, recovery steps, or termination of platform access.

7. Prohibited Conduct

Users must not:

• provide false or misleading information
• misuse supplied items
• use another person’s identity or business details
• abuse or threaten Ehiz staff, agents, partners, or delivery personnel
• submit fraudulent requests
• attempt to access another user’s account or records
• misuse the platform or bypass security controls

8. Suspension, Withdrawal, or Termination

Ehiz may suspend, withdraw, or terminate access where:

• information is false, incomplete, misleading, or unverifiable
• business location cannot be verified
• required documentation is refused
• supplied items are not settled as agreed
• suspicious or dishonest activity is detected
• the user violates platform rules
• continued access creates operational or business risk

9. Data and Privacy

Use of the platform is also governed by the Privacy Policy.

The Privacy Policy explains how Ehiz may collect, store, and use business information, account information, uploaded photos, signatures, delivery records, support messages, and related operational records.

10. Platform Availability

Ehiz will make reasonable efforts to keep the platform available, but access may be interrupted by maintenance, network issues, device problems, provider outages, or other factors outside Ehiz’s control.

11. Changes to These Terms

Ehiz may update these Terms of Use from time to time. Continued use of the platform after updates means the user accepts the updated terms.

12. Contact

For support or questions, contact infoehizholdingsltd@gmail.com.